Bill Pay FAQs

An online bill payment service that is available to all members that have a Generations Checking Account and are enrolled in our Online Banking services.
Person-to-Person payments are only available through the Online or Mobile banking systems, not our Bill Pay service.  With our Online and Mobile banking when sending a person money, you only need to know their email address or cell phone number. Once they accept your payment they can enter in the routing and account information (2-3 days to deposit) or debit card information (almost immediate credit). Person-to-person uses the debit card system only.  The limit for Online or Mobile P2P is $500 – Person to Person.
In general, yes,  the payment will be debited from your account on the “send on date”. They will be delivered to the payee on the “estimated delivery date”, usually 2 business days later.
On your Bill Pay dashboard, there is a lightning bolt icon displayed next to each biller that accepts electronic payments, and a leaf icon next to each biller that offers eBills.
Yes, keep in mind that paper checks will not clear your account until they are presented for payment.
No, dates are set by USPS, and provide the bill pay vendor delivery dates based on zip code.
 

For check payments, schedule payments at least 5 days in advance (this does not mean you pay your bill ahead of its due date, only that you schedule it to arrive by the due date), in order to give us enough time to process and mail the check.

o For electronic payments, schedule payments at least 2 days in advance.

o For rush payments, refer to the “Earliest Send On” and “Earliest Deliver By” dates.


Yes, you need to have the funds in your account - you can set for a future date when you will have funds BUT the system cutoff time is 3 pm. This means if you try to set up a payment for the next day after 3 pm and do not have the funds in your account it will not allow you to do so. The reason for this – after 3 PM the bill pay vendor system operates as if it is the next day. (You will not be able to set up payments on Saturday, Sunday, and National Holidays)
Yes, the limits are:
$5000 for Electronic payments, and $10,000 for Paper checks.

PicturePay®  allows you to pay a bill using a simple, 3-step process: Snap a picture of the bill, Enter the dollar amount, and Click to pay. This innovative technology eliminates the need to manually enter payee information to pay bills. Once you pay a bill using PicturePay, the payee is automatically added to your Bill Pay dashboard.
eBills allows you to receive electronic (PDF) versions of paper bills and pay them directly from your Bill Pay account. Once you set up an individual eBill for a company, an eBill is delivered directly from that payee to your Bill Pay account. eBills are not the same as recurring payments, which you must schedule. On your Bill Pay dashboard, there will be a “Sign up for eBilling” button next to each payee that offers eBills. A leaf icon is displayed next to each payee that you have linked to eBills.